Ludmila Vrazelova

ITIL Expert

I'm COBIT, ITIL, PRINCE2, IT4IT and DevOps certified trainer. I have 22 years of experience in IT industry as a manager, consultant, and instructor helping companies and individuals to reach their IT governance goals. I've trained over 7000 IT professionals, from technicians to CIOs from Europe, US, and Asia with exceptional feedback, and high exams' pass rates.

I'm proud to say that I teach better than anyone else because I use my own unique approach developed based on the marriage between IT specialized knowledge and psychology of learning. My students confirm this to me every day because they say that they took many courses and studied many materials and by taking my course they finally understood the complex topic.

But mainly I'm a normal human being who provides trainings for other human beings :-). I use simple language and I know how to explain difficult IT stuff for everybody to understand. Besides IT governance I'm crazy about beach volleyball, Caribbean dances, books and personal development.

Reach me at


Youtube:     ludmila's YouTube




2021               COBIT2019  Design&Implementation

2020                DASA DevOps Enable and Scale

2019                COBIT2019 (Bridge) Foundation

2019                ITIL4 Managing Professional Transition Certificate

2019                ITIL4 Foundation

2019                DASA DevOps Fundamentals Foundation

2018                PRINCE2 ver2017 Foundation and Practitioner

2017                IT4IT, OpenGroup

2016                DevOps Master, EXIN

2016                ITIL Practitioner, Axelos

2016                RESILIA Foundation / Practitioner, Axelos

2014                PRINCE2, Axelos

2013                COBIT 5, APMG

2011                Six Sigma Black Belt, Capability Czech Republic

2009                ITIL Expert Certificate, ISEB/Hewlet Packard

2008                Six Sigma GreenBelt, Vodafone

2007                Manager’s Certificate in IT Service Management, ISEB/Hewlet Packard

2005                Foundation Certificate in IT Service Management, ISEB/Hewlet Packard

Conferences and Publications

2021                Conference                 ManDays IT, IT4IT in a Nutshell

2020                Conference                 IT Service Management, DevOps as a way to survive

2018                Conference                 Agile2018 Prague, DevOps agile approaches and culture 

2010                Conference Paper      People and processes in IT,  Sbornik ICTM

2009                Article                           Do you have a reason to implement ITILv3?, ITSystems

2009                Article                           Differences between ITIL v2 and ITIL v3, IT Systems

2008                Glossary                      Coauthor of ITIL®v3 Slovnicek terminu, definic a  zkratek,  itSMF

since 2008      itSMF                           Member of itSMF, Czech Republic


1997 - 2002 M.S. in Information Technology, University of Economics, Prague, Czech Republic (IBM Best Students Award "Member of IBM Graduate Team", 2000)

My Customers